We’re Hiring!

Do you live and breathe technology, thriving on the thrill of tackling intricate challenges with a confident, proactive approach? If you're a QA Automation Developer with a track record of excellence, it's time to elevate your career with Connect&GO! We're not your average company – our mission is to become the industry leader and we're scaling up at an incredible pace!  

We thrive in a fast-paced environment filled with exciting challenges, and we're looking for someone who shares our passion. If you're fueled by the excitement of a scale-up journey, explore with us. Best of all, you'll be joining a team where you can be your authentic self and have lots of fun along the way. 
 

What will our QA Automation Developer do? 
 
As part of the QA automation team, the Quality Assurance Automation Developer will be responsible for providing overall end-to-end test management support, implementing and maintaining an automated regression test suite, analyzing requirements and writing test cases, and using cutting-edge end-to-end testing tools such as:  

• PHP Storm  

• Postman 

• Cypress  

• Behaviour-driven development with Cucumber.js  

• Typescript. 

Who is our ideal candidate? 

• You are a champion in helping teams buy into automation.  

• You want to be a quality coach. 

• You are a professional who can balance tasks and priorities in a growing team. 

• You are a strong and transparent communicator that fosters collaboration and team connections. 

• You have a proven track record in a QA automation role with a technology or SaaS company. 

• You are a technophile who loves to learn new systems and share your knowledge.   

• You think outside of the box to solve problems proactively and confidently. 
   

Working at Connect&GO means being part of a dynamic and forward-thinking culture.  
 

Join our Team at Connect&GO 

We believe in benefits that will make a significant difference in the lives of our people. We understand the importance of work-life balance and believe it is essential to our team's overall well-being and success.  
 

Trust and Flexibility 

We offer true flexibility; we trust our team members and what matters to us is your contribution! Work where you feel most productive, with our remote/hybrid model. We don't stop there, though! We also offer a 4-day workweek, which allows our team members to have an additional day every week to rest and recharge. 
 

Growing Together  

Our scale-up journey has us focused on long-term investments. The investment that we are the proudest of is our people’s growth and development. We offer training opportunities, mentorship, and unlimited access to Udemy’s learning platform. 

Apply Now

Are you a number-crunching, data-loving, analytics wizard with a passion for cutting-edge technology? Look no further! Join our scale-up tech company in the attraction industry and help us disrupt the status quo with our innovative SaaS software.

As our Business Intelligence Analyst, you'll have the opportunity to dive into mountains of data and turn them into meaningful insights that will help our clients make data-driven decisions. Our state-of-the-art software is at the forefront of the industry, and we need your expertise to help us make the most of it. So put on your thinking cap and get ready to have some fun (and make a big impact!) as part of our dynamic and innovative team. 
 

Key Responsibilities: 
 

• Bring data to life and make it a fun experience for our clients by developing and maintaining our business intelligence solutions, including visually stunning data visualizations and dashboards powered by Domo and Snowflake. 

• Work with our amazing team of data experts to create magical data pipelines, models, and governance policies using Domo, Snowflake, and machine learning. Make sure the data is top-notch so our clients can make informed decisions and create the most enchanting experiences for their guests. 

• Delve deep into the data to discover the secrets of our clients' businesses. Use your curiosity and creativity to answer tricky questions and uncover unexpected insights. No mystery is too challenging for you, and you love to solve puzzles with data. 

• Keep learning and growing by welcoming feedback from all sources. Share your expertise and experience with your team members, business users, and data governance experts. Collaborate with them to make our BI products and services even more delightful and engaging. 

• Make a real impact on our clients' businesses by recommending data-driven strategies or cost-saving measures based on the insights you gain from our BI products.  

• Maintain the highest standards of quality and accuracy in our BI products and services, ensuring that everything we do meets regulatory requirements, industry standards, and best practices. You'll be the guardian of data quality and the protector of our clients' trust in us. 

• Inspire and teach your fellow team members by being a mentor and sharing your knowledge of BI tools, technologies, and methodologies.  

• Keep an eye on the horizon and evaluate new BI tools and technologies that can help us stay ahead of the curve. You'll be our scout, searching for the most exciting and innovative ways to help our clients succeed in the ever-changing world of the attraction industry. 
   
   

Qualifications: 

• Bachelor's degree in a relevant field (e.g., Computer Science, Data Analytics, Business Intelligence). 

• Experience with business intelligence tools such as Snowflake and Domo. 

• Proficiency in SQL, data visualization tools (e.g., Tableau, Power BI), and Excel. 

• Strong analytical and problem-solving skills. 

• Excellent communication and collaboration skills. 

• Ability to work independently and manage multiple projects simultaneously. 

 

Working at Connect&GO means being part of a dynamic and forward-thinking culture.  

Join our Team at Connect&GO 

At Connect&GO, we believe in benefits that will make a significant difference in the lives of our people. We understand the importance of work-life balance and believe it is essential to our team's overall well-being and success.  

Trust and Flexibility 

We offer true flexibility; we trust our team members and what matters to us is your contribution! Work where you feel most productive, with our remote/hybrid model. We don't stop there, though! We also offer a 4-day workweek, which allows our team members to have an additional day every week to rest and recharge. 

Growing Together  

Our scale-up journey has us focused on long-term investments. The investment that we are the proudest of is our people’s growth and development. We offer training opportunities, mentorship, and unlimited access to Udemy’s learning platform. 

Apply Now

We are seeking a Customer Success Operations Manager to join our team and help scale our customer success function to meet the demands of our growing client base. The mission of the Customer Success Operations Manager at Connect&GO is to lead the implementation of scalable processes and execution of customer success strategies that ensure the successful adoption, retention, and growth of customers using our all-in-one operations management platform in the attractions industry. You will work closely with the Customer Success Director to manage and optimize our teams' tools, systems, playbooks, templates, documentation and key metrics to ensure we continuously create successful partnerships with our customers.  

 

Key responsabilities: 
 

• Develop and implement customer success strategies that align with company goals and objectives, and ensure customer satisfaction, retention, and growth. 

• Design and coordinate processes and playbooks that will help drive the achievement of customer outcomes and improve efficiencies. 

• Monitor and analyze customer usage and feedback, and develop insights and recommendations for improving the customer experience and increasing retention and growth; 

• Collaborate with cross-functional teams to optimize customer onboarding, adoption, and success; 

• Own the customer success metrics and KPIs, including churn rate, customer lifetime value, and customer satisfaction, and regularly report on progress. 

• Collect and process data from different sources and synthesize meaningful and actionable insights; 

• Prepare and maintain key dashboard for executives and CX team; 

• Develop and manage customer success processes, including but not limited to customer onboarding, training, and support, and ensure consistency and scalability across the customer base. 

• Stay up to date on industry trends and best practices in customer success and share insights and recommendations with the team; 

• Enable the CS team through training, guidelines and process documentation; 

• Provide day-to-day customer success for our customer success team. 

 

Requirements:  
 

• 5+ years of experience in customer success ops, account management, or a related field, preferably in the attractions industry or a related field. 

• Strong analytical and problem-solving skills, with the ability to use data to drive decisions and measure success. 

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. 

• Proven track record of driving customer success, retention, and growth. 

• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines. 

• Experience with customer success tools and platforms, such as CRM systems and customer analytics tools. A plus if you have experience with Planhat, Hubspot and Zendesk! 

• Passion for the attractions industry and a desire to help customers succeed. 
   

Join our Team at Connect&GO 

At Connect&GO, we believe in benefits that will make a significant difference in the lives of our people. We understand the importance of work-life balance and believe it is essential to our team's overall well-being and success.  

Trust and Flexibility 

We offer true flexibility; we trust our team members and what matters to us is your contribution! Work where you feel most productive, with our remote/hybrid model. We don't stop there, though! We also offer a 4-day workweek, which allows our team members to have an additional day every week to rest and recharge. 

Growing Together  

Our scale-up journey has us focused on long-term investments. The investment that we are the proudest of is our people’s growth and development. We offer training opportunities, mentorship, and unlimited access to Udemy’s learning platform. 

Apply Now!

At Connect&GO, you can be yourself. We like it that way! You will have the opportunity to be a part of something different. We’re not afraid to take risks and challenge the status quo. Oh yeah, and we like to have fun too! Your mission, should you choose to accept, will be to ensure our clients in the attractions industry receive world-class service and support for our all-in-one integrated management platform. This entails a proactive management of our customers' experiences, from the initial onboarding process to ongoing engagement, to help them achieve their desired outcomes and drive growth for their business and our company. Your technical expertise will be essential in supporting complex implementation related to software integrations, and your ability to build and maintain strong relationships with our customers will be key to achieving our company's strategic objectives. 

 

Key Responsibilities:  

• Build and maintain strong relationships with key stakeholders in customer accounts. 

• Guide customers through the onboarding process, ensuring successful adoption of our software and services. 

• Identify and understand customer goals and help them achieve those goals through ongoing engagement and support. 

• Monitor customer satisfaction and proactively address any issues to ensure a positive customer experience. 

• Troubleshoot and resolve complex issues related to software integrations with our customers' systems. 

• Work collaboratively with the sales and product teams to ensure customer needs are being met and that we are delivering value to our customers. 

• Act as a subject matter expert on our software and services and effectively communicate our value proposition to customers. 

• Develop and maintain an understanding of the attractions industry and how our software and services can support our customers' businesses. 

• Serve as a mentor and leader for other members of the customer success team. 

• Responsible for updating forecasts by client and ensuring revenue growth. 

• Update the status of its customers in the CRM and communicate them to the different members of the team. 

 

What are the exciting upcoming challenges that you will spearhead in this role? 

• You will be part of a growing team working on a product that is making a difference in the leisure and attractions industry. 

• You will contribute to ideas and implement CS initiatives such as the webinars, ambassadors' program, playbooks and more! 

• Actively participate in the optimization process by providing insights from customer site visit to improve the customer journey and product usage. 

 
Qualifications: 

• 5+ years of experience in customer success, account management, or a related field. 

• Experience managing complex customer relationships and driving customer success. 

• Comfortable managing complex and technical implementations 

• Ability to understand technical concepts and communicate effectively with technical and non-technical stakeholders. 

• Strong problem-solving skills and ability to think strategically. 

• Familiarity with software ticketing systems and the attractions industry is a plus. 

• Proven ability to work collaboratively in a team environment. 

• Experience with tools such as Planhat or other project management tools is a strong asset. 

• Travelling is required about 40-50% of the time, and having a valid passport and driver’s licence is necessary. 

 

Working at Connect&GO means being part of a dynamic and forward-thinking culture.   

 

Join our Team at Connect&GO  

At Connect&GO, we believe in benefits that will make a significant difference in the lives of our people. We understand the importance of work-life balance and believe it is essential to our team's overall well-being and success.   

 

Trust and Flexibility  

We offer true flexibility; we trust our team members and what matters to us is your contribution! Work where you feel most productive, with our remote/hybrid model. We don't stop there, though! We also offer a 4-day workweek, which allows our team members to have an additional day every week to rest and recharge.  

  

Growing Together   

Our scale-up journey has us focused on long-term investments. The investment that we are the proudest of is our people’s growth and development. We offer training opportunities, mentorship, and unlimited access to Udemy’s learning platform.  

Apply Now!

At Connect&GO, you can be yourself. We like it that way! You will have the opportunity to be a part of something different. We’re not afraid to take risks and challenge the status quo. Oh yeah, and we like to have fun too! Your mission, should you choose to accept, will be to ensure in the attractions industry receive world-class service and support for our all-in-one integrated management platform. This entails providing technical support to our customers after implementation, particularly related to payment, e-commerce, POS systems, access control and third-party integrations. Your technical expertise will be essential in resolving complex issues, and your ability to build and maintain strong relationships with our customers will be key to achieving our company's strategic objectives. 

 

Key Responsibilities:  

• Provide seamless and effortless customer service to help troubleshoot technical product issues.  

• Capturing feedback to share with our product team. 

• Communicate clearly with internal and customer team members regarding status, issues, diagnosis, and next steps. 

• Ensure that all work and changes are performed in such a way as to minimize disruptions to the customers and other stakeholders. 

• Proactively contribute to the optimization of support tools, operational processes, documentation, and technical configurations. 

• Helping in creating customer support reports. 

 

What are the exciting upcoming challenges that you will spearhead in this role? 

• Participating in implementing best practices for payment and ticketing system support 

• Contributing to product development with the knowledge and insights received from our customers 

• Participate in an exciting scale-up adventure. 

 

Requirements:  

• 3+ years of experience in customer support or a related field with a technical background, preferably with experience in payment and POS systems. 

• Familiarity with tools such as MS Office, Salck and Zendesk. 

• Proven ability to troubleshoot and resolve complex issues. 

• Excellent communication and relationship-building skills. 

• Ability to understand technical concepts and communicate effectively with technical and non-technical stakeholders. 

• Familiarity with software ticketing systems and the attractions industry is a plus. 

• Proven ability to work collaboratively in a team environment. 

• Available for some shift work/standby for support calls overnight. 

 

Working at Connect&GO means being part of a dynamic and forward-thinking culture.  

 

Join our Team at Connect&GO 

At Connect&GO, we believe in benefits that will make a significant difference in the lives of our people. We understand the importance of work-life balance and believe it is essential to our team's overall well-being and success.  

Trust and Flexibility 

We offer true flexibility; we trust our team members and what matters to us is your contribution! Work where you feel most productive, with our remote/hybrid model. We don't stop there, though! We also offer a 4-day workweek, which allows our team members to have an additional day every week to rest and recharge. 

Growing Together  

Our scale-up journey has us focused on long-term investments. The investment that we are the proudest of is our people’s growth and development. We offer training opportunities, mentorship, and unlimited access to Udemy’s learning platform.

 

Apply Now!

Are you a tech enthusiast who loves to lead and inspire others? Do you have a passion for building and delivering high-quality software products? If so, we have an exciting opportunity for you! We are looking for a Technical Lead who can lead a team of four (4) developers and drive the development of our next-generation all-in-one software management platform. Our software platform is used by theme parks, water parks, zoos, and attractions all over the world. You will be part of a team that is constantly pushing the boundaries of what is possible to achieve exceptional user experience. 

As a Tech Lead, you will work closely with cross-functional teams to ensure that our products are delivered on time and to the highest quality standards. You will be the driving force behind ensuring that our clients receive the best possible service. You will be the product champion and understand the impact our software has on their operations. If you are a self-starter who thrives in a scale-up environment, we want to hear from you! 

What you will do as our Tech Lead: 

Technical Contribution 

• Lead technical development efforts on the team and contribute to the development of high-quality, secure, and scalable cloud-based software using AWS. 

• Collaborate with the team to make decisions on cloud technologies and development languages/frameworks.  

• Take accountability for owned components of the software and address issues in a responsive manner. 

• Participate in the decoupling process of our software and help scale our product to deliver more, faster. 

• Collaborate with stakeholders to understand the impacts of the software on client operations. 

• Maintain a quality and security first approach to cloud development using the latest and greatest tools to build solid features. 

• Bring new ideas to improve the product and overall development process. 

People Contribution 

• Coach and mentor team members in technical areas to help them grow and develop their skills. 

• Contribute to the team's bandwidth by being a strong individual contributor.  

• Contribute to the doubling of the team over the next 2 years, with a quality and security first approach to cloud development. 

• Focus on learning paths to help the team grow and develop.  

• Maintain regular updates, ops meetings, and lunch and learns, to keep the team informed and engaged. 

• Be seen as a technical mentor by the team.  

• Participate in company activities and be a strong culture ambassador within the team.  

 

Qualifications:  

• Deep understanding of our technology stack (PHP (Laravel), Node.js, TypeScript, Vue.js, and Golang, TypeScript and Vue.js) 

• Ability to provide guidance and solve complex technical problems. 

• Effective communication with technical and non-technical stakeholders. 

• Strong ability to lead, motivate and develop a team. 

• Commitment to continuous learning and staying up to date with emerging technologies. 

• Strong ability to make decisions based on available information and data, while considering the impact on the team and company as a whole. 
   

Join our Team at Connect&GO  

At Connect&GO, we believe in benefits that will make a significant difference in the lives of our people. We understand the importance of work-life balance and believe it is essential to our team's overall well-being and success.   

Trust and Flexibility  

We offer true flexibility; we trust our team members and what matters to us is your contribution! Work where you feel most productive, with our remote/hybrid model. We don't stop there, though! We also offer a 4-day workweek, which allows our team members to have an additional day every week to rest and recharge.  

Growing Together   

Our scale-up journey has us focused on long-term investments. The investment that we are the proudest of is our people’s growth and development. We offer training opportunities, mentorship, and unlimited access to Udemy’s learning platform. 

Apply Now!

Are you a talented Full-Stack Developer who loves to create exceptional web applications and APIs? Do you possess a passion for using cutting-edge technologies to build innovative solutions? If so, Connect&GO is the perfect place for you! Your mission will be to produce rock-solid code using agile best practices.  

You will be responsible for designing, developing, and maintaining high-quality web applications and APIs that deliver exceptional user experiences. Our software platform is used by theme parks, water parks, zoos, and attractions all over the world. You will be part of a team that is constantly pushing the boundaries of what is possible to achieve exceptional user experience. 

 
Responsibilities: 

• Develop and maintain web applications and APIs using PHP (Laravel), Node.js, TypeScript, Vue.js, and Golang. 

• Write server-side code in PHP (Laravel) and Golang to create back-end components such as micro-services and APIs. 

• Write front-end code using TypeScript and Vue.js to create user interfaces and reusable UI components. 

• Debug and troubleshoot issues in web applications and APIs. 

• Write unit tests to ensure the quality and reliability of the codebase. 

• Implement security measures to protect web applications and data. 

• Participate in Scrum team meetings and collaborate with other team members to understand and prioritize requirements. 

• Estimate time and effort required to complete development tasks during sprint planning. 

• Communicate progress and any issues or blockers to the team and Scrum Master on a regular basis. 

• Continuously learn and stay up-to-date with emerging technologies and best practices in full-stack development. 

 
Your superpowers: 

• A professional who can juggle tasks and priorities in a growing team. 

• Strong listening and communication skills. 

• Thinks outside of the box to solve problems proactively. 

• Autonomous, reliable, and can lead initiatives on their own. 

• Experience working on enterprise software with technologies such as PHP (Laravel framework), MySQL, Redis, VueJS, and Typescript. 

• Mastery of software engineering and design patterns. 

• Experience with unit testing. 

• Shows great ownership and commitment to delivering.  

 

Join our Team at Connect&GO  

At Connect&GO, we believe in benefits that will make a significant difference in the lives of our people. We understand the importance of work-life balance and believe it is essential to our team's overall well-being and success.   

Trust and Flexibility  

We offer true flexibility; we trust our team members and what matters to us is your contribution! Work where you feel most productive, with our remote/hybrid model. We don't stop there, though! We also offer a 4-day workweek, which allows our team members to have an additional day every week to rest and recharge.  

Growing Together   

Our scale-up journey has us focused on long-term investments. The investment that we are the proudest of is our people’s growth and development. We offer training opportunities, mentorship, and unlimited access to Udemy’s learning platform. 

Apply Now!

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