We’re Hiring!

Connect&GO est un logiciel intégré qui dynamise les sites d’attraction à travers le monde en permettant à nos clients de simplifier leurs opérations, augmenter leurs revenus et se concentrer sur leurs visiteurs. Cependant, notre mission dépasse le simple succès commercial. Au sein de notre équipe, nous célébrons l'authenticité et nous croyons fermement en l'importance d'être soi-même. En rejoignant notre équipe, vous ferez partie de quelque chose d'unique et d'inspirant. 

 

Nous aimons saisir les opportunités audacieuses et remettre en question le statu quo. Nous chérissons le changement et repoussons les limites pour atteindre l'excellence. Mais ce n'est pas que du travail et aucun plaisir! Nous croyons qu'un peu d’amusement et de rire peuvent libérer notre potentiel créatif, nous permettant de penser de manière plus innovante. 

 

Mission 

 

En tant que Responsable Commercial Senior chez Connect&GO, vous jouerez un rôle clé dans la croissance de l'entreprise en gérant le cycle de vente complet, de la prospection à la conclusion des contrats. Vous développerez des relations profondes avec des clients stratégiques, comprendrez leurs besoins et proposerez des solutions sur mesure pour améliorer leurs opérations et l'expérience de leurs visiteurs. Vos efforts commerciaux seront concentrés sur le marché de la France, avec la possibilité de développer d’autres régions ciblées du continent européen. Votre rôle consistera à étendre notre base de clients par une vente axée sur le produit et à constituer un pipeline commercial solide dans un marché concurrentiel. La maîtrise du français et de l'anglais est essentielle pour ce poste. 

 

Responsabilités principales: 

• Gérer le cycle de vente complet, de la prospection à la conclusion des contrats, tout en maintenant un pipeline commercial durable. 
• Rechercher des contacts clés dans les industries ciblées et développer stratégiquement une liste de prospects potentiels. 
• Mener des sessions hautement professionnelles de découverte et d’analyse de besoins avec des clients potentiels en tenant compte du BANT (Budget, Autorité, Besoins, Échéancier) pour qualifier efficacement les opportunités. 
• Démontrer les capacités du produit et transmettre ses caractéristiques, avantages et bénéfices adaptés à chaque prospect. 
• Mener des négociations complexes couvrant les considérations budgétaires et les processus d'achat. 
• Développer des relations avec les cadres dirigeants au sein de l'industrie des attractions et du divertissement, positionnant Connect&GO comme un partenaire stratégique. 
• Comprendre les besoins des clients et les tendances de l'industrie pour communiquer efficacement comment les solutions de Connect&GO répondent aux défis de nos clients et ajoutent de la valeur. 
• Collaborer avec les équipes produit, ingénierie et marketing pour offrir des démonstrations et des propositions de produits convaincantes qui répondent aux exigences des clients. 
• Maintenir des données clients, de pipeline commercial et de prévisions précises et ponctuelles. 

 

Exigences: 

• Minimum 5 ans d'expérience dans des rôles de vente ou de commercialisation avec quota, avec un succès avéré dans la vente complète, idéalement dans les solutions logicielles ou technologiques. 
• Capacité démontrée à développer des relations avec des cadres dirigeants. 
• Personne orientée sur les résultats, motivée et concentrée sur l'atteinte des objectifs fixés. 
• Compréhension approfondie du processus commercial pour les solutions SaaS basées sur le cloud. 
• Capacité à travailler dans un environnement dynamique, en gérant plusieurs comptes simultanément. 
• Penseur stratégique avec d'excellentes compétences en négociation et en conclusion. 
• Diplôme universitaire en commerce, marketing, technologie ou domaines connexes. 
• Maîtrise des outils de vente et des technologies tels que HubSpot ou Salesforce, y compris la familiarité avec les séquences et l'automatisation pour améliorer la productivité. 
• Excellence dans la réalisation de démonstrations de produits, l'articulation des principales caractéristiques et la transmission efficace de la proposition de valeur aux clients. 

 

Qualités personnelles: 

• Fortes capacités de leadership avec la faculté de mener des initiatives dans un environnement collaboratif. 
• Compétences exceptionnelles en communication et en relations interpersonnelles, capable de construire des relations de travail solides. 
• Esprit d'initiative énergétique qui s'épanouit dans des environnements dynamiques et engagé dans l'apprentissage continu. 
• Compétences créatives en résolution de problèmes, avec une approche consultative de la commercialisation. 

 

En plus de notre culture d'entreprise exceptionnelle et de notre engagement en faveur de l'inclusivité, de nombreux avantages vous attendent : 

• Profitez d'une semaine de travail rafraîchissante de 4 jours. 
• Dès le premier jour, accédez à des avantages étendus en matière de santé et de soins dentaires, garantissant votre bien-être général dès le début de votre parcours avec nous. 

• Bénéficiez de jusqu'à 4 semaines de congés annuels, y compris 3 semaines de vacances et 1 semaine de congé entre Noël et le Nouvel An. 
• Célébrez votre anniversaire avec une journée de congé ! 
• Profitez de la flexibilité des jours de maladie illimités. 
• Développez vos compétences grâce à des formations externes, un mentorat précieux et des ressources d'apprentissage complètes. Élargissez vos connaissances pour vous concentrer sur vos objectifs de carrière. 
• Maximisez votre forme physique et votre bien-être avec notre programme d'allocation de fitness, où vous pouvez recevoir un soutien pour vos objectifs de santé physique. Investissez dans votre bien-être et profitez des avantages d'un mode de vie plus sain. 

 

Vous pouvez faire partie de quelque chose de vraiment spécial ! Nos valeurs d'entreprise sont le cœur et l'âme de nos opérations, influençant chaque action que nous entreprenons. 

 

Soutenir l'équilibre vie professionnelle/vie personnelle 
Nous comprenons l'importance de maintenir un équilibre sain entre le travail et la vie personnelle, et nous promouvons la flexibilité et la compréhension pour aider nos membres à atteindre cet équilibre. 

 

Cultiver un environnement inclusif 
Nous cultivons activement un lieu de travail diversifié et inclusif, où chaque individu se sent valorisé, respecté et habilité à contribuer à notre vision commune. 

 

Être curieux 
Nous encourageons nos membres à poser des questions, explorer de nouvelles idées et penser différemment, en reconnaissant que les innovations de rupture naissent souvent d'une volonté de remettre en question la sagesse conventionnelle. 

 

Cultiver la confiance 
Nous travaillons activement à établir et maintenir la confiance au sein de nos équipes et avec nos clients, partenaires et parties prenantes, en démontrant notre engagement envers la transparence à travers une communication ouverte, la fiabilité et l'intégrité. 

 

Postulez ici

We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we encourage you to do the same. By joining our team, you become a part of something truly unique and inspiring. 
 

Here, we thrive on seizing bold opportunities and challenging the status quo. We embrace change and push boundaries to achieve greatness. But it's not all work and no play! We believe in having a fantastic time while pursuing our goals. We understand that a little bit of fun and laughter can unlock our creative potential, enabling us to unleash our most innovative thinking. 
 

We are seeking a Customer Success Operations Manager to join our team and help scale our customer success function to meet the demands of our growing client base. The mission of the Customer Success Operations Manager at Connect&GO is to lead the implementation of scalable processes and execute customer success strategies that ensure the successful adoption, retention, and growth of customers using our all-in-one operations management platform in the attractions industry. You will work closely with the VP of Customer Success to manage and optimize our teams' tools, systems, playbooks, templates, documentation, and key metrics to ensure we continuously create successful partnerships with our customers. 

 

What you’ll do as our Customer Success Ops Manager: 

• Develop and implement customer success strategies that align with company goals and objectives, ensuring customer satisfaction, retention, and growth. 
• Design and coordinate processes and playbooks that drive customer outcomes and improve efficiencies. 
• Monitor and analyze customer usage and feedback to develop insights and recommendations for improving the customer experience and increasing retention and growth. 
• Collaborate with cross-functional teams to optimize customer onboarding, adoption, and success. 
• Own the customer success metrics and KPIs, including churn rate, customer lifetime value, and customer satisfaction, and regularly report on progress. 
• Collect and process data from various sources, synthesizing meaningful and actionable insights. 
• Prepare and maintain key dashboards for executives and the Customer Success team. 
• Develop and manage customer success processes, including customer onboarding, training, and support, ensuring consistency and scalability across the customer base. 
• Stay up to date on industry trends and best practices in customer success, sharing insights and recommendations with the team. 
• Enable the Customer Success team through training, guidelines, and process documentation. 
• Provide day-to-day support for the customer success team. 

 

What you will bring to the role: 

• 5+ years of experience in customer success operations, account management, or a related field, preferably in the attractions industry or a related field. 
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions and measure success. 
• Experience with Zapier and Snowflake. 
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. 
• Proven track record of driving customer success, retention, and growth. 
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines. 
• Experience with customer success tools and platforms, such as CRM systems and customer analytics tools. Experience with Planhat and Zendesk is a plus. 
• Passion for the attractions industry and a desire to help customers succeed. 

 

In addition to our outstanding company culture and commitment to inclusivity, there are other exciting benefits awaiting you:    

   

• Enjoy a refreshing 4-day work week.    
• From day one, access extended health and dental benefits, ensuring your overall well-being is prioritized from the start of your journey with us.    
• Take advantage of up to 4 weeks of annual PTO, including 3 weeks of vacation and 1 week off between Christmas and New Year's.    
• Celebrate your birthday with a day off!    
• Have the flexibility of unlimited sick days.    
• Empower your growth and development with access to external training, invaluable mentorship, and comprehensive learning resources. Expand your skill set and knowledge base to focus on your career goals.    
• Maximize your fitness and well-being with our Fitness Allocation Program, where you can receive support for your physical health goals. Invest in your wellness and enjoy the benefits of a healthier lifestyle.     
       

You can be part of something truly special! Our company's values are the heart and soul of our operations, influencing every single action we take.    

    

Supporting Work-Life Balance     

We understand the importance of maintaining a healthy balance between work and personal life, and we promote flexibility and understanding to help our team members achieve this balance.      

     

Cultivating an Inclusive Environment     

We actively cultivate a positive diverse and inclusive workplace, where every individual feels valued, respected, and empowered to contribute to our shared vision.    

    

Being curious     

We encourage our team members to ask questions, explore new ideas, and think outside the box, recognizing that breakthrough innovations often arise from a willingness to challenge conventional wisdom.    
     

Cultivating trust     

We actively work to build and maintain trust within our teams and with our clients, partners, and stakeholders, demonstrating our commitment to transparency through open communication, reliability, and integrity. 

Apply Now!

Location: Montreal, Canada 

Hybrid Position 

We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we encourage you to do the same. By joining our team, you become a part of something truly unique and inspiring.  
  

Here, we thrive on seizing bold opportunities and challenging the status quo. We embrace change and push boundaries to achieve greatness. But it's not all work and no play! We believe in having a fantastic time while pursuing our goals. We understand that a little bit of fun and laughter can unlock our creative potential, enabling us to unleash our most innovative thinking.  

 

Overview 
 
The Head of Marketing will be responsible for crafting and executing a robust marketing strategy that propels demand generation, revenue growth, and solidifies our brand positioning. This pivotal role demands a seasoned leader with a demonstrated history in developing go-to-market strategies tailored for mid-market and enterprise segments. The ideal candidate will be deeply entrenched in the tech scale-up landscape, data-driven, and adept in managing a comprehensive marketing mix—including brand, digital, customer, product, and field/events marketing—to resonate effectively with our target demographic. 

 

Key responsibilities include ensuring that all marketing initiatives are measurable and yield a strong ROI, aligning all facets of the marketing strategy to connect seamlessly with our customer profile, and fostering a sense of urgency and velocity as a highly motivated, results-driven leader.  

 

Key Responsibilities: 

 

Strategic Marketing Leadership  

• Design, plan, and execute a unified marketing strategy that aligns with Connect&GO's business goals to foster significant growth. 

• Collaborate with the sales team to develop and refine revenue-generation strategies, ensuring alignment with overall business objectives. 

• Lead, mentor, and expand a team of marketing professionals, promoting a culture of high performance, collaboration, and continuous improvement. Focus on professional development and team dynamics to support sustainable growth and innovation. 

 

Demand Generation and Customer Engagement 

• Spearhead demand generation campaigns using advanced automation and technology to streamline processes and enhance efficiency. 

• Implement data-driven personalization in marketing campaigns to improve targeting, optimize customer engagement, increase conversion rates, and achieve measurable outcomes. 

 

Product, Brand and Event Marketing  

• Clearly define and communicate the unique value propositions of Connect&GO products, utilizing compelling messaging and strategic positioning. 

• Manage press releases and public relations efforts to boost brand visibility and reputation. Oversee digital marketing initiatives, including webinars, video content, and written materials, to engage the target audience. 

• Plan and manage Connect&GO’s presence at industry trade shows and events, enhancing professional network and industry standing. 

 

Collaboration and Market Insights 

• Work closely with the sales leader to synchronize marketing and sales strategies, driving enhanced revenue growth. 

• Continuously monitor industry trends, the competitive landscape, and market dynamics to adapt and inform marketing strategies effectively. 

 

Qualifications: 

• Bachelor’s degree in Marketing or equivalent. A graduate degree in business or a related field is an asset. 

• Proven experience in building go-to-market strategies for mid-market and enterprise customers. 

• Strong financial acumen with experience in making and tracking budgets. 

• Ability to thrive in a performance-oriented environment driven by results. 

• Demonstrated experience in leading, mentoring, and developing a high-performing marketing team. 

• Experience in a tech scale-up environment is an asset. 

• Experience in a product-based business in the leisure, attractions or hospitality space is an asset. 

• Data-driven mindset with a deep understanding of key marketing, sales, and SaaS metrics. 

• Excellent communication skills in both English and French. 

 

In addition to our remarkable company culture and commitment to inclusivity, there are other exciting benefits awaiting you:  
   

• Enjoy a refreshing 4-day work week.  

• From day one, access extended health and dental benefits, ensuring your overall well-being is prioritized from the start of your journey with us.  

• Take advantage of up to 4 weeks of annual PTO, including 3 weeks of vacation and 1 week off between Christmas and New Year's.  

• Celebrate your birthday with a day off!  

• Have the flexibility of unlimited sick days.  

• Empower your growth and development with access to external training, invaluable mentorship, and comprehensive learning resources. Expand your skill set and knowledge base to focus on your career goals.  

• Maximize your fitness and well-being with our Fitness Allocation Program, where you can receive support for your physical health goals. Invest in your wellness and enjoy the benefits of a healthier lifestyle.  
   

You can be part of something truly special! Our company's values are the heart and soul of our operations, influencing every single action we take.  

  

Supporting Work-Life Balance   

We understand the importance of maintaining a healthy balance between work and personal life, and we promote flexibility and understanding to help our team members achieve this balance.    

   

Cultivating an Inclusive Environment   

We actively cultivate a positive diverse and inclusive workplace, where every individual feels valued, respected, and empowered to contribute to our shared vision.  

  

Being curious   

We encourage our team members to ask questions, explore new ideas, and think outside the box, recognizing that breakthrough innovations often arise from a willingness to challenge conventional wisdom.  
  

Cultivating trust   

We actively work to build and maintain trust within our teams and with our clients, partners, and stakeholders, demonstrating our commitment to transparency through open communication, reliability, and integrity. 

Apply now

We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we encourage you to do the same. 
    

Here, we thrive on seizing bold opportunities and challenging the status quo. We embrace change and push boundaries to achieve greatness. But it's not all work and no play! We believe in having an amazing time while pursuing our goals. We understand that a little bit of fun and laughter can unlock our creative potential, enabling us to unleash our most innovative thinking. 

 
 

We are expanding our team and seeking a Senior Software Developer to focus primarily on resolving client escalated issues. Your mission will be to deliver robust code utilizing agile methodologies. You will design, develop, and maintain high-quality web applications and APIs, ensuring exceptional user experiences. Our software platform supports theme parks, water parks, zoos, and attractions worldwide. Join our team and contribute to continuously pushing the limits of what is possible to achieve outstanding user satisfaction. 

  
Responsibilities:  

• Develop and maintain web applications and APIs using PHP (Laravel). Knowledge of Node.js, TypeScript, Vue.js, and Golang is a plus.  

• Write unit tests to ensure the quality and reliability of the codebase.  

• Implement security measures to protect web applications and data.  

• Investigate and resolve software defects reported by clients and internal teams. 

• Communicate progress and any issues or blockers to the team regularly.  

• Continuously learn and stay up-to-date with emerging technologies and best practices in full-stack development.  

• Participate in an on-call rotation to address urgent issues and ensure system availability. 

• Collaborate with cross-functional teams to identify root causes and implement solutions. 

  
 

Qualifications:  

• 5+ years of relevant experience using PHP (Laravel) and Vue.js 

• A professional who can juggle tasks and priorities in a growing team.  

• Strong listening and communication skills.  

• Thinks outside of the box to solve problems proactively.  

• Autonomous, reliable, and can lead initiatives on their own.  

• Experience working on enterprise software with technologies such as PHP (Laravel framework), MySQL, Redis, VueJS, and Typescript.  

• Mastery of software engineering and design patterns.  

• Experience with unit testing.  

• Shows great ownership and commitment to delivering.   

 
 

In addition to our outstanding company culture and commitment to inclusivity, there are other exciting benefits awaiting you:  
   

• Enjoy a refreshing 4-day work week.  

• From day one, access extended health and dental benefits, ensuring your overall well-being is prioritized from the start of your journey with us.  

• Take advantage of up to 4 weeks of annual PTO, including 3 weeks of vacation and 1 week off between Christmas and New Year's.  

• Celebrate your birthday with a day off!  

• Have the flexibility of unlimited sick days.  

• Empower your growth and development with access to external training, invaluable mentorship, and comprehensive learning resources. Expand your skill set and knowledge base to focus on your career goals.  

• Maximize your fitness and well-being with our Fitness Allocation Program, where you can receive support for your physical health goals. Invest in your wellness and enjoy the benefits of a healthier lifestyle.   

 

You can be part of something truly special! Our company's values are the heart and soul of our operations, influencing every single action we take.   

   

Supporting Work-Life Balance    

We understand the importance of maintaining a healthy balance between work and personal life, and we promote flexibility and understanding to help our team members achieve this balance.     

    

Cultivating an Inclusive Environment    

We actively cultivate a positive diverse and inclusive workplace, where every individual feels valued, respected, and empowered to contribute to our shared vision.   

   

Being curious    

We encourage our team members to ask questions, explore new ideas, and think outside the box, recognizing that breakthrough innovations often arise from a willingness to challenge conventional wisdom.   
    

Cultivating trust    

We actively work to build and maintain trust within our teams and with our clients, partners, and stakeholders, demonstrating our commitment to transparency through open communication, reliability, and integrity. 

 

Apply Now!

We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we encourage you to do the same. 
    

Here, we thrive on seizing bold opportunities and challenging the status quo. We embrace change and push boundaries to achieve greatness. But it's not all work and no play! We believe in having an amazing time while pursuing our goals. We understand that a little bit of fun and laughter can unlock our creative potential, enabling us to unleash our most innovative thinking. 

 

Your mission, should you choose to accept, will be to ensure in the attractions industry receive world-class service and support for our all-in-one integrated management platform. This entails providing technical support to our customers after implementation, particularly related to payment, e-commerce, POS systems, access control and third-party integrations. Your technical expertise will be essential in resolving complex issues, and your ability to build and maintain strong relationships with our customers will be key to achieving our company's strategic objectives. 

 

Key Responsibilities:   

• Provide seamless and effortless customer service to help troubleshoot technical product issues.   
• Capturing feedback to share with our product team.  
• Communicate clearly with internal and customer team members regarding status, issues, diagnosis, and next steps.  
• Ensure that all work and changes are performed in such a way as to minimize disruptions to the customers and other stakeholders.  
• Proactively contribute to the optimization of support tools, operational processes, documentation, and technical configurations.  
• Helping in creating customer support reports.  

 
 

What are the exciting upcoming challenges that you will spearhead in this role?  

• Participating in implementing best practices for payment and ticketing system support  
• Contributing to product development with the knowledge and insights received from our customers  
• Participate in an exciting scale-up adventure.  

 
 

Requirements:   

• 3+ years of experience in customer support or a related field with a technical background, preferably with experience in payment and POS systems.  
• Familiarity with tools such as MS Office, Slack and Zendesk.  
• Proven ability to troubleshoot and resolve complex issues.  
• Excellent communication and relationship-building skills.  
• Ability to understand technical concepts and communicate effectively with technical and non-technical stakeholders.  
• Familiarity with software ticketing systems and the attractions industry is a plus.  
• Proven ability to work collaboratively in a team environment.  
• Available for some shift work/standby for support calls overnight. 

 

In addition to our outstanding company culture and commitment to inclusivity, there are other exciting benefits awaiting you:  
    

• Enjoy a refreshing 4-day work week.  
• From day one, access extended health and dental benefits, ensuring your overall well-being is prioritized from the start of your journey with us.  
• Take advantage of up to 4 weeks of annual PTO, including 3 weeks of vacation and 1 week off between Christmas and New Year's.  
• Celebrate your birthday with a day off!  
• Have the flexibility of unlimited sick days.  
• Empower your growth and development with access to external training, invaluable mentorship, and comprehensive learning resources. Expand your skill set and knowledge base to focus on your career goals.  
• Maximize your fitness and well-being with our Fitness Allocation Program, where you can receive support for your physical health goals. Invest in your wellness and enjoy the benefits of a healthier lifestyle.  
   
     

You can be part of something truly special! Our company's values are the heart and soul of our operations, influencing every single action we take.  

  

Supporting Work-Life Balance   

We understand the importance of maintaining a healthy balance between work and personal life, and we promote flexibility and understanding to help our team members achieve this balance.    

   

Cultivating an Inclusive Environment   

We actively cultivate a positive diverse and inclusive workplace, where every individual feels valued, respected, and empowered to contribute to our shared vision.  

  

Being curious   

We encourage our team members to ask questions, explore new ideas, and think outside the box, recognizing that breakthrough innovations often arise from a willingness to challenge conventional wisdom.  
   

Cultivating trust   

We actively work to build and maintain trust within our teams and with our clients, partners, and stakeholders, demonstrating our commitment to transparency through open communication, reliability, and integrity. 

 

Apply here!