Bagatelle: Between Heritage and Innovation – How Connect&GO Reinvented the Visitor Experience

Cédric Filliette, Head of Ticketing and Reservations at Parc Bagatelle, shares what makes his park unforgettable and his initial experience with Connect&GO.

For nearly 70 years, Parc Bagatelle has been a place where families create lasting memories, generation after generation. Nestled between land and sea, it embodies the spirit of traditional amusement parks while constantly evolving with the times.

Cédric Filliette knows this evolution well. Over the past 20 years, he has witnessed the park’s transformations firsthand—starting as a seasonal worker, then becoming the park’s official mascot, and finally stepping into his current role as Head of Ticketing and Reservations. His mission? Ensuring that every visitor’s journey begins smoothly, from the very first moment they arrive.

But behind the magic lay a major challenge: reducing wait times and streamlining park access. To create a truly unforgettable experience, the visitor journey needed to be seamless from the entrance onward.

Amusement parks are meant to spark joy—not frustration. Yet nothing is more discouraging for a visitor than being stuck in long lines at the entrance, the ticket booth, or access control points. For Cédric and his team, the goal was clear: eliminate long queues and ensure that guests never feel like they’re waiting.

They needed a solution that was fast, intuitive for staff, and capable of managing visitor flow without fail.
Thanks to Connect&GO’s Attraction Management System (AMS), long lines have become a thing of the past.

From the very first tests, Connect&GO’s handheld scanners proved to be a game-changer. “They’re responsive, intuitive, and ticket scanning is ultra-fast,” explains Cédric. The result? A smoother access control process and stress-free guest entry.

But the transformation didn’t just impact visitors—the internal team also had to adapt to a new system. Like any innovation, there was a learning curve.

“Once you understand the logic of the software, everything becomes simple. I was able to create all our ticketing products myself, and I’m really proud of that.”

With an interface designed for operators, the transition was quick. A challenge successfully met.

For Cédric, every project is an opportunity to learn at 100%. He didn’t just want to use the Attraction Management System—he wanted to master it inside and out. “When I take on a project, I want to understand every detail from start to finish.”

What made the difference? Connect&GO’s dedicated support. From day one, the team provided an immersive training experience with close follow-ups at every stage. This commitment boosted Cédric’s confidence and empowered him to train his own team.

He even went a step further, creating personalized guides to help his colleagues become familiar with the system. During on-site training, he took on the role of instructor alongside Connect&GO experts from Montreal. A rewarding collaboration that solidified the park’s digital transformation.

One of the key elements of this transformation? An always-available support team.

“Whenever I contact support, they respond quickly and never leave me without an answer. That’s truly invaluable.” Knowing that they are never alone when facing technical challenges gives Cédric and his team a sense of security.

And when it mattered most—during the park’s opening—the Connect&GO team was there, ensuring everything ran smoothly with rigorous follow-ups.

Today, thanks to Connect&GO’s Attraction Management System (AMS), the visitor experience at Parc Bagatelle is smoother than ever. Guests enter the park quickly, teams operate more efficiently, and the stress of long lines is a thing of the past.

And if you ask Cédric whether he would recommend Connect&GO? His answer is immediate:
"Yes, without hesitation. I would gladly recommend Connect&GO’s Attraction Management System (AMS) to other parks."

With technology that adapts to its needs and a team ready to tackle any challenge, Bagatelle isn’t just keeping up with industry evolution—it’s staying ahead of it. As France’s oldest amusement park, it now combines heritage with modern technology, simplifying life for both visitors and staff.

Bagatelle’s story continues, driven by a clear ambition: to offer every family a magical day—without wait times, without friction, and without stress. ????