Super Aqua Club Drives Revenue with Connect&GO

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The Partnership

Super Aqua Club, a Quebec-based water park, partnered with Connect&GO to create a frictionless experience for guests using the Konnect all-in-one attractions management platform.

Konnect is the most flexible and easy-to-use platform for the attractions industry, with an integrated system that gives operators access to everything they need to run their business, including guest data that is centralized in a Virtual Wallet and easily accessible by smart wearables or simple RFID codes.

Using the Konnect platform, Super Aqua Club allows guests to create personalized profiles at the point of purchase that are associated with a smart wristband upon arrival. The wristband allows guests to access the park, make cashless payments for snacks, drinks and merchandise; take memorable photos and videos and so much more. This creates a convenient and fun experience for guests that also allows operators to monitor crowd capacity, manage staff and ensure guest safety.

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Challenges

  • Lack of centralized data and systems to control park operations
  • Lack of reporting, real-time data or mobile dashboards
  • Looking for ways to allow many guests to enter the park quickly and efficiently
  • Looking for new ways to boost customer loyalty and engagement
  • Looking to provide a safe environment for guests
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The Connect&GO Solution

  • Flexible ticketing platform that allows for single-day and season passes to be sold with pre-determined entrance times to coordinate site capacity
  • Guests use their wristbands to access the site, make purchases and receive any photos or videos
  • Data is retained each time a guest scans to enter or participate in an activity, so operators can learn more about guest behaviour
  • Season pass holders can use their wristbands to access the park more quickly
  • One connected ecosystem for POS across restaurant, retail and F&B locations, allowing operators to track visitor purchases and improve special offers
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“Connect&GO has really transformed my business”

“I have access to a lot of data that I didn’t have before, which means I can adapt and manage efficiently in terms of both demographics and time. Also, our customers love the Virtual Wallet feature. It’s really special and has helped to increase guest engagement in a significant way.”

Nadine St-Amant

Co-Owner and President, Super Aqua Club

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