Privacy Policy

At Connect&GO, safeguarding your Personal Data is our top priority. This privacy policy outlines how Technologies Connect&GO Inc. and its affiliates (hereafter referred to as “we” or “us” or “our”) manages the Personal Data we collect or process on our website and in the course of our commercial activities.

I. Interpretation
Personal Data Definition
Personal Data refers to information about an individual who can be identified, directly or indirectly, such as a name, an address, an email address, a phone number, an IP address, and data related to an individual’s physical, physiological, genetic, economic, cultural, or social identity. Information pertaining to businesses is not considered Personal Data.

Third-Party Websites and applications

Our privacy policy does not cover third-party websites, applications, or services linked through Connect&GO’s platforms. Third-party links are governed by their own terms and privacy policies.

Capacity

We process Personal Data of end-users only as instructed by our customers (who generally are businesses), except when end-users directly engage with us. End-users are individuals who directly interact with our software or services, primarily in a transactional or usage capacity. This means that we are generally acting as a processor on behalf of our customers, which act as controllers.
 

II. Personal Data we collect about you and how we use it

A. Personal Data that we collect directly from you

We collect Personal Data directly from you when you interact with our websites or mobile applications. This interaction may include activities such as downloading a whitepaper, requesting a product trial, or seeking further information about our services. The purpose of collecting your personal data is to deliver the services or information you have requested, ensuring you receive the full benefits of our offerings. We collect your Personal Data based on your consent, except in cases where collection is mandated or allowed by law. To fulfill service requests or agreements, we collect information including your contact details (name, email address, phone number) and your business affiliation (industry type).  We also collect, for our legitimate interest, this information to share information about Connect&GO's products and services, aiming to enhance user experience and offer relevant content.

B. Personal Data that we collect indirectly from our customers

Customers can also provide Personal Data of end-users and third parties through our services, like during transaction processing. We only use this data to process the payment. This data processing is governed by the customer’s own privacy policy.

C. Information that Connect&GO may automatically collect about you through our websites and applications

We utilize technologies like cookies (session and persistent), web beacons, log data, and third-party analytics (e.g., Google Analytics) on our websites and apps to gather and analyze information about users, including visitors, customers, and partners. To learn more about our use of cookies and other similar technologies, consult our Cookies management page located at the bottom of this page.

III. How we disclose your Personal Data

Your Personal Data is disclosed only as outlined in this privacy policy, under these circumstances:

• Integration Partners: If you integrate our services with third-party services, we may share certain Personal Data with these partners to enable added functionalities.
• Service Providers: Your Personal Data may be disclosed to or processed by the following categories of service providers: our customer relationship management platform such as Hubspot, third-parties providing marketing or advertising services such as Google Analytics.
• Protecting Our Community: We may release Personal Data to comply with laws, enforce our policies, collect debts, protect our rights or safety, address fraud, security, or technical issues, or in emergencies when disclosure is deemed necessary. This includes complying with lawful requests from public authorities for national security or law enforcement purposes.
• Sale/Merger: Customer and partner information, including Personal Data, is considered a business asset of Connect&GO. Therefore, it may be disclosed in transactions such as mergers, acquisitions involving Connect&GO, the establishment of a separate business to deliver services, the sale or pledging of Connect&GO's assets, and during insolvency, bankruptcy, or receivership situations.

IV. How we protect your Personal Data

We consider your Personal Data to be confidential and strive to protect it, keeping it secure under our control. However, no transmission or storage method is infallible, and absolute security cannot be guaranteed.

A. Data location

Your Personal Data may be stored on servers in countries different from your residence or business location (including outside of Québec), subject to local laws and possible access by government agencies. For information on our service providers and their locations, please refer to our website [https://connectngo.com/en/].

B. Data Retention

We retain Personal Data as long as necessary for providing services, or longer if required by law or by exceptional circumstances, for example in the event of litigation.

C. Accountability with Third Parties

We may transfer Personal Data to third parties for processing on our behalf, ensuring it is used only for specified, consented, or permitted purposes.

 

V. Your rights regarding your Personal Data
A. Your rights explained

Depending on the applicable jurisdiction and if the relevant conditions are met, you may have the following rights regarding your Personal Data:

• Right to Know: You can inquire about the Personal Data we've collected about you, including any disclosures or sales to third parties.
• Right to Access, Rectify, or to Portability: You're entitled to access your Personal Data, request corrections or completions if inaccurate, and obtain your data in a standard electronic format.
• Right to Object: If you live in the European Union and your Personal Data is processed based on legitimate interests, you can object to our processing of your Personal Data. If you do, we'll stop processing your data unless there are overriding legitimate grounds or it's necessary for legal claims. This may affect the services we can provide to you.
• Right to Deletion and Restriction: You can request deletion of your Personal Data, in particular if its processing is no longer necessary, the Personal Data have been unlawfully processed or lacks legal grounds because, you withdraw your consent or you object to the processing. We'll delete your data as feasible, though some might remain in backups as required by law or other exceptional situations. You can also ask us to restrict processing of your Personal Data under certain circumstances.
• Right to Non-Discrimination: Exercising your rights will not result in discrimination. We will not deny services, alter pricing, or reduce service quality for exercising your rights.
• Right to withdraw your consent: You may request to withdraw your consent. In most cases, the withdrawal of your consent means that we will no longer be able to respond to your request or provide you with the requested product or service. Alternatively, we will inform you of the consequences of your request in our response.

Connect&GO does not “sell” Personal Data as defined by certain privacy laws. If we consider selling Personal Data in the future, it will only be with your consent. You will have the option to opt-out, and we will honor this for at least twelve months before asking again.

B. How can I invoke my rights?

If you wish to invoke any of your rights in relation to your Personal Data, you may do so using one of the following methods.

To submit a privacy request and exercise your data rights, you can reach out by sending an email to our Privacy Officer at [email protected]. In your email, please include the following information to ensure your request is processed efficiently:

• Subject: Privacy Request.
• Objective of the Request: Specify what action you wish to be taken regarding your data (e.g., access, correction, deletion).
• Date Range: If applicable, specify the date range for the data you're interested in.

Our Privacy Officer will guide you through the subsequent steps to validate and fulfill your Privacy Request.

To verify your identity and process your request, upon receiving your email, we will request identifying justifications. If you are a customer, we will verify your identity by contacting the phone number associated with your account to confirm the request. We will contact you via the phone number on file. Your privacy request will be formally recognized once your identity is confirmed.

VI. Compliance with Canada's Anti-Spam Law (CASL)
In certain contexts, by providing Personal Data, you establish a business relationship under CASL, allowing us to send you relevant information, such as newsletters and updates. We may also use or disclose Personal Data without consent in specific situations (e.g., data published on a public website). While you can control marketing communications, this does not apply to essential transactional or legal communications. You can withdraw consent and unsubscribe from marketing communications at any time.

VII. General Provisions
A. Policy updates

We periodically update this Privacy Policy to reflect changes in our practices. Changes are effective upon posting an updated version on our website. The “Effective Date” indicates the last update. Material changes will be announced on our platforms. Continued use after updates signifies acceptance. If you disagree with the changes, you should discontinue use. It's important to review the policy regularly.

B. Contact information

For questions, comments, complaints, or suggestions about our privacy policy, please contact our Privacy Officer at [email protected].